Oasis Dental Software Support
Teamwork Technology provides Oasis practice management software support, including troubleshooting, server management, cloud backups, and cybersecurity. So that your dental clinic keeps running without interruptions.
Why Choose Oasis Dental Practice Management Software
Are you experiencing these common problems with your Oasis software?
Just like any other software, Oasis has its bugs that make the user experience frustrating. These are the most frequent issues we see and resolve for our clients.
Printing Issues
One of the most common concerns is Oasis disconnecting from printers. This means prescriptions and bills cannot be printed, stopping your workflow until they’re reconnected.
Slow System Responses
Oasis tends to slow down or not start when staff members first try to log in in the morning. Frequent glitches and crashes are another aspect of Oasis that can frustrate staff.
Crash During Updates
New patches or Windows updates are common causes that Oasis freezes, shuts down, or loses connection with other tools, like imaging equipment.
Remote Access
Dentists tend to take work home, completing notes or reviewing scans after working hours. But Oasis works with an on-site server, making remote access difficult.
Compatibility Issues
Your software may have issues connecting with the network or tools, like imaging equipment. These problems slow down chair workflow.
Privacy Compliance
All systems need to comply with the Australian Privacy Principles. Vulnerabilities can be present in the IT ecosystem, not the Oasis software itself.
Teamwork Can Remove Your Oasis Software Headaches
Teamwork Technology focuses on getting your Oasis practice management system right so that you can focus on what you love doing; caring for your patients.
Set Up or Migration
If you’re setting up a new clinic, Teamwork Technology provides expert Oasis setup services. If your clinic wants to migrate to Oasis, we manage the data transfer and configuration process.
Ongoing Support
Whether you need to upgrade Oasis or your current setup is glitchy, get help quickly from the Oasis IT experts. Teamwork can detect potential downtime before it impacts your practice and patients.
Backups and Disaster Recovery
Your Oasis database has every patient record. Teamwork sets up and monitors regular and automated backups and offsite/cloud copies, so a server failure, theft, fire or ransomware event can't take your data with it.
Troubleshooting
Like all software, Oasis is prone to occasional bugs or glitches, especially around the time of an update. With proactive monitoring and quick troubleshooting, Teamwork ensures patient care and workflow are not interrupted.
Cybersecurity-First Approach
Protect practice and patient data. All systems are set up with a future-proof cybersecurity-first approach. Teamwork sets up and monitors your software so that it is secure and compliant with current regulations.
24/7 Dental Software Support
Teamwork is always available to support you. In case of emergencies, urgent issues, or unexpected downtime, contact Teamwork’s 24/7 support and speak to a dental IT specialist so that there is no extended downtime.
why our clients love us
Our Locations
Teamwork Technology provides remote and on-site software support throughout Australia, from clinics in regional areas to medical practices in major cities, like Sydney, Melbourne, Gold Coast, Brisbane, Adelaide, Perth, and Canberra.
Expert IT Solutions for Australian Clinics
Teamwork Technology has over 15 years of experience helping 900+ dental and medical practices, and helps you know your data is safe.
Experienced Team
Work with a team that has over 15 years of experience in the medical sector and dental IT support, helping clinics stay compliant and operational.
Custom Solutions
Every practice is different. Instead of choosing a standard one-size-fits-all package, get the support that matters most to your staff and practice.
Grows with your Business
Don’t let IT hold you back from growth. We set up your platform to grow alongside your practice and support your business in the long run.
Speedy Support
No more waiting for a help desk to process your IT tickets. When you need help, our technicians are just a phone call away.
End-to-End Support
Everything related to Oasis and your IT ecosystem integrations is taken care of. You can focus on your patients, while we focus on you.
Teamwork can help future-proof your IT
Managing your IT
From your hardware to your entire IT infrastructure, our managed IT services provide complete end-to-end maintenance and support.
Voice Solutions
We create integrated phone and messaging systems that link with Oasis, HICAPS, and billing systems to ensure that patient communication is optimised.
Disaster Recovery
Protect your clinic from unexpected downtime and data loss with disaster recovery and cybersecurity solutions that align with ACSC’s Essential Eight to protect patient data.
Network Solutions
We design and maintain network solutions that support multi-location systems and provide fast, reliable access to all software and patient records.
Ready to Get Started?
Need support with your Oasis system? Talk to Teamwork!
We take care of everything related to your IT systems, so that you can focus on your patients.
Talk To Us Today
1300 456 901
Frequently asked questions
Can you optimise Oasis to suit our clinic’s workflow?
Yes, Teamwork Technology can customise settings and features to your practice and staff’s unique requirements, helping your team work more efficiently and reducing unnecessary administrative strain.
What support do you provide if the Oasis dental program runs slowly or stops responding?
We check for performance issues, restore operation, back up your data, and optimise the workflow based on your team’s requirements, so your staff can work without disruption.
Can Oasis be integrated with our imaging or billing systems?
Definitely, Teamwork Technology configures and maintains Oasis integrations with imaging/X-ray systems, payment and claiming terminals (HICAPS/Tyro), online booking and patient communication tools, so diagnosis, billing and bookings flow seamlessly.
How much does Oasis support cost?
The cost depends on the scale and needs of your practice. Apart from the cost of the software, depending on your existing setup, cybersecurity vulnerabilities, and the workflow you want to design for your clinic, Teamwork Technology will provide a tailored quote. Contact us to get started.
What should I look for in an Oasis support company?
Based on our experience working with 900+ dental and medical practices, we recommend asking your provider these questions:
- Oasis-specific track record: How many practices running Oasis do they currently support?
- Dental environment fluency: Many times, the issues with Oasis aren’t with the software; it’s with the integrations. Do they have experience diagnosing and fixing issues with imaging systems, claiming terminals (HICAPS/Tyro) and booking tools?
- Guaranteed response times: Does the Service Level Agreement (SLA) guarantee severity-based response targets and after-hours response?
- Backup strategy: Ask about their cloud and on-site backups in detail, restoration strategies, and how often backups are monitored.
- Security baseline: Ask which Essential Eight controls are included. Cybersecurity should always be a standard, not an add-on.
- Vendor relationship: Ideally, your Oasis support partner will liaise with Henry Schein One directly for any software-related issues. Do they have the capacity to do this?
Do you assist with Oasis upgrades, patches and new releases?
Yes. Teamwork Technology installs Oasis updates and Windows patches in a controlled way. We test and schedule updates outside clinic hours, with a verified backup taken first, so an update never causes downtime and keeps your patients waiting. We ensure your Oasis dental program stays secure, fully functional, and compatible with other tools, like dental imaging software, OpenPay, Health Engine and more.
Do you only support Oasis, or other dental software too?
Our practice management software support covers Oasis as well as other dental systems, including Dental4Windows (D4W), EXACT, and more. We also manage migrations between these software, so that you can easily move to a system that works better for your clinics, staff, and patients.
Can we keep our Henry Schein software agreement and still use Teamwork?
Yes, Henry Schein One supports the Oasis application. Teamwork Technology supports both the software and the IT ecosystem that it runs in. The two are complementary.
Can you review my current IT setup before I commit?
Yes. We offer a no-obligation IT health check to review your current systems and identify vulnerabilities. This assessment gives you a clear picture of your IT needs before you make a decision.
