Managed IT Services
Teamwork Technology has 15+ years of experience providing fully managed IT services to more than 900 Australian businesses. With phone-first support and an average resolution time of 55 minutes, get in touch for compliant, efficient managed IT services.
IT Challenges Businesses Face
Navigating Common IT Challenges in Today’s
Fast-Paced World
Downtime and System Failures
Unexpected system crashes or slow performance can bring your business operations to a standstill, leading to lost revenue and frustrated customers.
Outdated Technology
Using outdated software and hardware can slow down your business and leave you vulnerable to security breaches.
Lack of IT Expertise
Many businesses struggle to manage their IT infrastructure internally without a dedicated IT team, causing inefficiencies and unaddressed issues.
Privacy and Cybersecurity Issues
Businesses handling sensitive client data need Australian Privacy Act-compliant data handling and a documented security baseline, which Teamwork Technology can help with.
First-Class IT Support
You’ll never feel like a second priority with us. We don’t believe in drawn-out ticketing processes—when you’ve got a problem, just give us a call. Our technicians will handle your query on the spot.
Advanced Cyber Security Measures
Every plan includes endpoint detection and response (EDR), next-gen firewalls, multi-factor authentication, and email monitoring mapped to the Australian Essential Eight framework.
True 24x7 Managed IT Support
We don’t believe in drawn-out ticketing processes — when you’ve got a problem, just give us a call. Our technicians pick up the phone and handle your query on the spot.
Continuous Monitoring
You can rest easy knowing Teamwork are always watching over your IT. With proactive monitoring and quick response times, we’ll address any issues swiftly.
On-Premise and Cloud Servers
Whether your practice has on-site or cloud servers, we design secure, reliable infrastructure. We handle all server management so that your technology supports your business.
Secure, Tested Backups
We use tried-and-tested data backup strategies for your client and company information. In the event of a system failure or cybersecurity attack, you now have a backup strategy you can trust.
We understand the challenges businesses face with IT management. At Teamwork Technology, we provide solutions to ensure your systems are always running efficiently and securely.
How Teamwork Solves These
IT Challenges
Teamwork Technology: Your IT Solutions Partner
Our Clients love us
This family owned business and team have been taking care of my business needs for 16 years. They are super efficient, always on top of everything, helpful, easy to get hold of, friendly to work with and ahead of the game.
There is nothing not to love about this business and the people in it are all gems.
Junia Kerr
why our clients love us
The Benefits of Comprehensive IT Support
Benefits of using Teamwork for your business
Here’s why 900+ Australian businesses partner with Teamwork Technology for their IT needs.
Undisrupted Support
Technical difficulties don’t stick to a schedule. With us, you gain access to 24/7, after-hours phone access to technicians, enabling your team to get back on track
Expertise on Speed-dial
Calls are answered by an IT technician, not a help desk or answering service. Average resolution time: 55 minutes.
The Total Package
One fixed plan covers devices, network, servers, email, Microsoft 365 and cyber security, including next-gen firewalls and email monitoring as standard.
Security Controls
Security controls mapped to the ACSC Essential Eight and Australian Privacy Principles in every plan, with ISO 27001-aligned data handling.
Growing with your business
Whatever the future holds for your business, we ensure that your IT can back you up. We help you scale your business as it grows.
Frequently asked questions
These FAQs are designed to help medical professionals understand the importance of Managed IT Services, and how partnering with a reliable IT provider like Teamwork can benefit their practice. Managed IT Services allow medical practices to outsource the management of their technology infrastructure, reducing the risk of operational disruptions, cyber security threats, and compliance issues.
What are Managed IT Services?
Managed IT Services involve outsourcing your IT operations to a specialised provider like Teamwork. This includes the management, maintenance, and support of your IT infrastructure, allowing you to focus on patient care while we handle the technical aspects.
What are the biggest benefits of managed IT services?
The main benefits are proactive maintenance (issues are caught before they cause downtime), predictable fixed monthly costs instead of unbudgeted emergency break-fix repairs, and access to a full IT team. For Australian businesses handling client data, a managed IT service provider like Teamwork Technology also maintains your security baseline, such as patching, MFA, backups, and endpoint detection and response. If your team works remotely, managed IT services can help set up secure, reliable IT systems to ensure an uninterrupted workflow.
Can managed IT services help reduce overall IT costs for our business?
Yes! Managed IT services like Teamwork’s can lower costs by providing a fixed monthly fee, eliminating the need for pricey emergency repairs, and reducing expenses related to hiring and training in-house IT staff.
How do managed IT services for healthcare providers differ from other service providers?
At Teamwork, we focus on protecting you and your patients from data breaches, privacy violations, and potential lawsuits. We understand how important it is that patient records and medical data are kept safe and secure, so a secure network, firewalls, antivirus and access restrictions are first priority for us.
How do managed IT services help ensure that our systems and networks remain operational 24/7?
To ensure continuous uptime and minimise the risk of unexpected system failures, managed IT services providers like Teamwork provide 24/7 monitoring and proactive maintenance, identifying and addressing potential issues before they can cause disruptions.
How much do managed IT services cost in Australia?
The cost of ongoing managed IT services in Australia depends on the size of your business. Instead of “tiered IT packages” or lock-in contracts, Teamwork Technology provides a tailored quote based on your requirements, whether that’s Microsoft 365 management, network management, or more. We can start off with a no-obligation IT health check to help you understand the vulnerabilities in your IT system and whether your current setup is at risk.
What's the difference between managed IT and break-fix support?
Break-fix IT support is reactive: something fails, you call, you pay for the repair, and the downtime is yours to absorb. Managed IT support is proactive: systems are monitored around the clock, patches and security are maintained continuously, and you pay a predictable fee. For most businesses, managed IT works out cheaper once downtime and emergency call-out costs are counted.
Where do you provide managed IT services in Australia?
We provide remote and on-site managed IT support Australia-wide. Whether you’re in a metropolitan area or based in regional Australia, we can help. With local offices in Melbourne, Sydney, and the Gold Coast, our team can come to you.
Can you take over from our current IT provider?
Yes, we handle the transition from your current IT provider. This process can take up to 2-4 weeks. We use the first half of the transition period to work through documentation and access handover. The second half of the transition typically includes a detailed audit of your IT environment and a security baseline review. We aim to complete the transition process without disrupting your team or operations. Billing starts only when we have taken over all access and start providing IT support, so you don’t have to pay a “double” bill between your old IT provider and Teamwork Technology.
Do we need managed IT support services if we already have someone internal?
Yes, many of our clients, such as professional service firms and chain dental and medical practices, use a co-managed model. Their internal IT employee handles day-to-day requests while Teamwork Technology provides proactive monitoring, cyber security, backups and disaster recovery strategies.
