Do You Need a Service Level Agreement?
If you work with a Managed Service Provider (MSP), you’ve likely encountered the term Service Level Agreement (SLA). But many clients don’t fully understand what an SLA is, how it works, or whether it really offers protection. In this article, I will break down the important parts of SLAs, highlight the pitfalls, and show you […]
How to Win Over Clients Switching IT Providers
Are you preparing a pitch for a client who wants to leave their current IT provider? Many Managed Service Providers (MSPs) get their shot when a client is unhappy or something’s already gone wrong. But crafting a winning proposal isn’t just about fixing broken tech. It takes clarity and communication, especially when you’re dealing with […]
On-Site vs Cloud Servers: What’s Right for your Business?
I’m often asked: “Should a business move entirely to the cloud or keep on‑premise servers?” This question doesn’t have a simple answer. I find myself generally running through the same questions that I think about before recommending a business move to the cloud, which may help you decide too. Is Cloud Hosting Always Better Than […]
When Your IT Partner Isn’t Working Out: How to Break Up — and Switch Smoothly
Breakups are hard — whether in your personal life or in business. In the world of IT, ending a relationship with your provider is difficult, but sometimes it’s necessary. The reasons business relationships deteriorate often mirror personal ones: misalignment, unmet expectations, trust broken, or one party growing apart. In this article, I’ll walk you through […]
